General Shipping Policy
The following terms apply to all shipments to the Rest of the World.
The prices published on the site do not include shipping costs within your country of destination only to commercial offices, except when expressly indicated by some equipment or a particular promotion, the prices of shipments may change at any time without notice, you cannot combine promotions other than those presented on this site.
The customer agrees to provide a valid address where the order can be delivered. In the event that the customer provides an address that cannot be located by the parcel service, any additional costs will be covered by the customer himself.
All shipments made by us and our suppliers are perfectly packaged, in case your order is delivered with physical damage by the parcel service, you must add a note when signing the manifest to the parcel service employee indicating that the package shows signs of abuse (open box, beaten, punctured, wet, etc.). Without this note you receive the package accordingly. If the courier does not allow you to make a note on the delivery manifest, you should NOT receive the package.
Before buying, please check the product description for the availability of the products in Curacao or Venezuela.
Type of shipment
FedEx, DHL or Ct Express Cargo. This is calculated according to the weight or volume of the product. The package will be selected depending on the warehouse where it is sent and according to the agreements established in that warehouse.
Once your order has been processed, if it is in stock, your products will be sent no later than the 4th working day (Monday to Friday), they will arrive to their destination in a period of 8 to 12 days. The minimum shipping weight is 10kg.
Air parcel shipments:
Only applies to Venezuela, this shipping method includes all relevant costs of shipping from our warehouse in China Guangzhou to Venezuela. It will be calculated by weight or volume, with a crossing time of 15 days from departure. Minimum shipping weight is 10kg.
Shipping of Maritime Parcels:
Only applies to Venezuela, this shipping method includes all relevant costs for shipping from our warehouse in China Guangzhou to Venezuela. It will be calculated by cubic meters (CBM), with a crossing time of 45 days after departure. Minimum shipping is 1CBM.
LCL: LCL shipments imply that different goods travel together in one container. Because the container is shared, its logistics are a little more complicated, requiring better preparation. If you decide to arrange an LCL shipment, you will need to contact us.
FCL: We can help you transport your products by sea in 20″, 40″ or HQ40″ Full Container Load, with capacities from 15 m3 to 76 m3. This type of ocean freight guarantees you greater profitability, security and speed in the delivery of your goods to the port of destination.
After you have canceled the shipment you will be contacted by our staff to organize the collection. Available in Curacao and Valencia, Venezuela.
Payment on arrival
You must cancel the products in our bank accounts and the shipping cost will be canceled when your order arrives at its destination (the order will be sent through parcel companies such as MRW, Tealca, Zoom, Domesa). Available in Venezuela.
Applies for purchases in Curaçao greater than USD $ 24.72.